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Order Status 

 
 

 ****PLEASE NOTE: The best way to tell if your breast milk shipment has been received is to check the tracking number associated with your package given to you by your Post Office. I receive several packages per day and enter them into my system one day a week to save myself time. Please see below for further explanation.

I am a wife and mother in addition to being a breast milk jewelry designer and do take time out to be sure my family is cared for properly. I have recently had quite a large influx of orders as my jewelry has become increasingly popular. I do my very best to give you as accurate an estimate as possible on the time it will take to complete orders placed and update order statuses in a timely manner. I sincerely thank you for your patience and understanding! :) ****

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Below is a breakdown of what each of the status update notifications mean:

1. Awaiting Your Milk or Inclusions Shipment. This means that we are awaiting a package from you. Please note that we do our best to update this status as soon as possible, but it may be a few days after we receive your package before it is updated.
**The best way to tell if your breast milk shipment has been received is to check the tracking number associated with your package given to you by your Post Office. I receive several packages per day and enter them into my system one day a week to save myself time. 

2. Breast Milk Received and Milk Preserved. Your breast milk has been received and preserved for use later. For information on current turn-around times, please visit our website's FAQs page.

Your order may be marked as "Breast Milk Received and Milk Preserved" for several weeks depending on how quickly I am able to complete your order and the orders before yours. 

3. Jewelry Currently Being Made: This means that your jewelry is in our next batch of jewelry to be completed. It takes between 1 and 2 weeks to complete a piece of jewelry, depending on inclusions-type (breast milk, cremains, etc.).

4. Jewelry Preparing Shipment. This means that your breast milk jewelry has been completed and will go out in our next batch of shipments. The average time for shipment of jewelry is 3-5 business days, excluding holidays, which can set us back.

5. Jewelry Shipped! This means that your jewelry has been shipped and is on its way to you! (Yay!) You are also provided a tracking number with this order status so that you may track your order. 

I am a wife and mother in addition to being a breast milk jewelry designer and do take time out to be sure my family is cared for properly. I have recently had quite a large influx of orders as my jewelry has become increasingly popular. I do my very best to give you as accurate an estimate as possible on the time it will take to complete orders placed. I sincerely thank you for your patience and understanding! :)

 

How To Check Your Order Status:

To have the ability to check your order status, you must create an account on my website when ordering your breast milk jewelry. When the status of your order has changed, you will receive an e-mail notification. Please be sure that your spam filter is set to allow all e-mails from Indigo Willow. 

If you have not created an account, you will not receive e-mail updates at all, including the shipment of your jewelry to you and your tracking number. 
I am unable to give status updates individually, including letting you know when I've gotten your breast milk.
 Please check your tracking number if you are unsure as to whether or not I've gotten your breast milk.

If you would like to receive status updates but did not create an account at checkout, you may create an account after you've ordered by clicking "Create An Account" at the top of this page and following the steps. Once you have done this, e-mail me at info@breastmilkjewelry.com with the subject line "ACCOUNT/ORDER LINK" and I will link your previous order to your newly created account when I have some time to do so.

Directions on checking order status from a computer: To view your order status update without having to check your e-mail, login to your account on my the breastmilkjewelry.com website by going to "Sign In" at the top right of the homepage. Enter your e-mail address you used to place your order and the password you set. Once you are inside your account, click "View Order Status" on the left hand side.

Directions on checking order status from a mobile phone: From a mobile phone, click the button with three lines at the top of the lefthand side of the screen. Scroll until you see "My Account" and click "My Account." Enter your e-mail address that you used to pay for your order and the password you set for your account. Once inside your account, click "View Order Status."

 

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