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Order Status Updates

 
 

 ****PLEASE NOTE: The best way to tell if your breast milk shipment has been received is to check the tracking number associated with your package given to you by your Post Office. I receive several packages per day and enter them into my system one day a week to save myself time. If your order status still says "Awaiting Fulfillment" but your tracking information says that it has been delivered, rest assured that I do have your package and that your breast milk has been preserved for use later, but I have not had time to enter it into my system but will do so in the next few days or so.

I am a wife and mother in addition to being a breast milk jewelry designer and do take time out to be sure my family is cared for properly. I have recently had quite a large influx of orders as my jewelry has become increasingly popular. I do my very best to give you as accurate an estimate as possible on the time it will take to complete orders placed and update order statuses in a timely manner. I sincerely thank you for your patience and understanding! :) ****

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Below is a breakdown of what each of the status update notifications mean:

Awaiting Fulfillment: This means that I am awaiting your breast milk shipment.  **PLEASE NOTE: The best way to tell if your breast milk shipment has been received is to check the tracking number associated with your package given to you by your Post Office. I receive several packages per day and enter them into my system one day a week to save myself time. If your order status still says "Awaiting Fulfillment" but your tracking information says that it has been delivered and that your breast milk has been preserved for use later, rest assured that I do have your package, but I have not had time to enter it into my system but will do so in the next few days or so.

Pending: This status means that I have received your breast milk. This status also means that I have begun the process of preserving your breast milk for use later.

Your order may be marked as "Pending" for several weeks depending on how quickly I am able to complete your order and the orders before yours. 

Awaiting Shipment: This status means that I have completed your jewelry but I am awaiting a critical part of your order (examples would be a birthstone, a necklace, etc.). I am unable to ship your order without these things, of course. 

Completed: This status means that your breast milk jewelry has been entirely completed but is not yet shipped. To save myself time , I will ship out several breast milk jewelry pieces together. Your jewelry may be marked as completed for several days before a shipping label is created for your order. 

Shipped: This means that a printing label has been created for your package. Your package can be marked as "shipped" for 1-4 days after your label has been created and before your package has actually shipped out. To save myself time and extra trips to the post office, I ship many orders all at once, so I may create a label ahead of the time I intend to ship out. Your package will be shipped to the address you provided in your order online. You will receive two notifications once your order is shipped (if you have created an account), one from Indigo Willow and one from PayPal. The e-mail from PayPal will contain your packages tracking number. You will receive an e-mail notification from PayPal when your shipping label has been created regardless of whether or not you've created an account on Indigo Willow.

I am a wife and mother in addition to being a breast milk jewelry designer and do take time out to be sure my family is cared for properly. I have recently had quite a large influx of orders as my jewelry has become increasingly popular. I do my very best to give you as accurate an estimate as possible on the time it will take to complete orders placed. I sincerely thank you for your patience and understanding! :)

 

How To Check Your Order Status:

To have the ability to check your order status, you must create an account on my website when ordering your breast milk jewelry. When the status of your order has changed, you will receive an e-mail notification. Please be sure that your spam filter is set to allow all e-mails from Indigo Willow. 

If you have not created an account, you will not receive e-mail updates at all, including the shipment of your jewelry to you and your tracking number. 
I am unable to give status updates individually, including letting you know when I've gotten your breast milk.
 Please check your tracking number if you are unsure as to whether or not I've gotten your breast milk.

If you would like to receive status updates but did not create an account at checkout, you may create an account after you've ordered by clicking "Create An Account" at the top of this page and following the steps. Once you have done this, e-mail me at info@breastmilkjewelry.com with the subject line "ACCOUNT/ORDER LINK" and I will link your previous order to your newly created accont when I have some time to do so.

Directions on checking order status from a computer: To view your order status update without having to check your e-mail, login to your account on my the breastmilkjewelry.com website by going to "Sign In" at the top right of the homepage. Enter your e-mail address you used to place your order and the password you set. Once you are inside your account, click "View Order Status" on the left hand side.

Directions on checking order status from a mobile phone: From a mobile phone, click the button with three lines at the top of the lefthand side of the screen. Scroll until you see "My Account" and click "My Account." Enter your e-mail address that you used to pay for your order and the password you set for your account. Once inside your account, click "View Order Status."

 

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