Most of my customers are super happy with the breast milk jewelry pieces that they receive from me.
With that said, I still have to have a Returns Policy. :)
STORAGE OF YOUR BREAST MILK JEWELRY:
Your breast milk jewelry should be stored properly to ensure that the stone and setting hold up over time. This means that your stone should be stored long-term in an air-tight container with an oxygen-absorbing agent. It should be stored out of direct sunlight and should be gently cleaned periodically to rid your jewelry of tarnish. Your breast milk stone will absolutely absorb colors from dyes of cloth if left exposed bare to cloth over time, so please also keep this in mind when storing your jewelry. For short-term storage, you may store in a clean, dry container outside of a moist environment (examples of moist environment could be a pool house, bathroom, and even some environments that are chronically moist such as beach locations--for such environments, we do recommend storing in an air-tight container with an oxygen-absorbing agent no matter if the storage is short or long term).
TIMELINE FOR REPAIRS OF BREAST MILK JEWELRY:
As of 1/1/2018 (for purchases made after 1/1/2018), Indigo Willow will be storing all customers' left over breast milk for a period of 1 year. This directly coincides with our guarantee on your breast milk jewelry. If your breast milk jewelry has any issues relating to color, mold, or stone integrity, we will be happy to remake your jewelry for you for a minimal fee of $45 between years 2 and 5, provided that you have milk to mail to us since we store your breast milk for 1 year from the date your jewelry was shipped. If your stone has any of these issues within the first year, we will remake your jewelry for free minus the cost of shipping.
I am unable to accept returns for completed breast milk jewelry pieces. Each piece of jewelry I make is hand-made which allows for some artistic variation. Variations may include but are not limited to: swirls, dots, air pockets or bubbles, and even translucency may vary. I put a lot of pride into the making of my pieces, and will not send out a piece of jewelry that I would not be proud to wear myself. Each piece that I make is completely unique to the mother and no two are ever alike. Each person's breast milk may react differently to my specific process for making preserved breast milk jewelry, and some breast milk is more difficult to work with than others.
Under no circumstances am I able to return breast milk to you.
I will not refund or exchange due to buyer's remorse. I will not refund due to a customer ordering an a different piece than was wanted (for example, I will not refund due to a husband ordering his wife something other than what she wanted).
I will not remake promotional items (items received for free or at a discount due to a promotion).
Because each breast milk jewelry piece is hand-made and made-to-order, I cannot remake your piece for you if you are unhappy with how it turned out. Each piece is made carefully using my unique multi-step process and each person's breast milk reacts differently to my process, so I cannot guarantee specific results. Also because of this, I will not remake a promotional item (items received for free or at a discount due to promotion) or a piece that was ordered.
Pictures on my website provide a general idea of what your breast milk piece will look like. Because each piece is hand-made, your piece may not look exactly like those on my site (stone may be slightly taller or shorter in the setting as each piece is hand-made, the color will be the color of your own breast milk and may not match what is shown on my site, etc.). With that said, my product pictures represent the quality of my work very well; in fact, all of the pictures on my site are actual customers' breast milk jewelry pieces.
BROKEN OR FLAWED SETTINGS
All of our settings are hand-made, therefore will have a natural variation in each piece, but flaws are not at all common. If you notice a flaw that detracts from the beauty of your ring or pendant, please bring it to our attention, preferably with pictures attached to your e-mail (email@example.com).
Timeline for replacements or repairs:
Solid gold jewelry will take at least 4 to 5 weeks to repair, but we will let you know and be in contact with you about this. Sterling silver jewelry is usually much faster to repair or replace a setting (depending on the setting!!), and you can expect your new jewelry setting to be shipped out to you within a week to a week and a half.
BREAST MILK STONE RESETTING OR REPLACEMENT
If your breast milk stone falls out of your setting and you are able to locate the stone, we will repair it for free (ie. we will reset your stone for you into the original setting). After the 60 day mark, we will repair your breast milk jewelry for you (reset the stone back into your jewelry) for the price of shipping. You are responsible for shipping your jewelry back to us. Please contact us before shipping your jewelry so that we can provide you with the best address to which to ship.
Please note that the free replacement for 60 days after you receive your jewelry piece only applies to the original jewelry piece and not to any subsequent jewelry pieces that you were sent for free as a result of a repair.
REFUNDS & CANCELLATIONS
You may cancel your entire order with a full refund within 5 days after purchase if you have not already sent your breast milk to me. Between 5 days and 14 days, if you have not already sent your milk, you may cancel your order for a 95% refund to your card or payment account. Between 15 and 90 days, if you have not already sent your milk, you may cancel your order for an 75% refund to your card or payment account.
Once I receive your breast milk, it is naturally preserved and I order the pieces required to make your custom piece of jewelry for you. If you would like to cancel your order after you've already sent your milk, you may do so within 90 days from purchase for a fee of 35% of the purchase price (restocking fee and materials used for preservation do factor into this percentage). After 90 days, no refund will be issued.
If you decide to cancel your order and I have begun making your breast milk jewelry, you may receive a 40% refund, and no preserved breast milk pieces will be sent to you.
If you decide to cancel your order after I have completed your piece of jewelry, no refund will be issued. I can either ship your breast milk jewelry to you or dispose of it for you.
I will not refund if your order was shipped to an incorrect address. Customers are expected to enter a correct shipping address at checkout. I do my best to update shipping addresses for customers if they've moved, but cannot refund for incorrect shipments based on a new address.
I will not refund any amount for a damaged promotional item or add-on (any item received free or for a discount).
I am open to the possibility to make you a custom order breast milk design if I feel that my skill level is up to the task. If you have an idea for a design that I feel is beyond my skill level, I will let you know. If you have an idea for a design that I recommend against trying, I will let you know, and if you decide to go ahead with the design, I cannot guarantee that your design will look the way you'd like it to look.
If you are unhappy with how you design turned out or does not live up to your expectations, I cannot issue you a refund. You choose any custom design that you have me make, and these items cannot be resold if you decide that you don't like the way they look. As mentioned before, each person's breast milk is unique to them and I cannot guarantee specific results for your breast milk jewelry.
ADDITIONAL INFORMATION AND CONSIDERATIONS
My breast milk jewelry is hand-made, made-to-order, and completely unique to you. Natural variations may exist in your breast milk jewelry piece and include but are not limited to: swirls, dots, air pockets or bubbles, indentations, and even translucency may vary. Even though I use the same process for each person's breast milk, each person's breast milk behaves differently than anyone else's, making this an entirely unique piece of jewelry for just for you.
ORDER STATUS UPDATES
Due to a large influx of orders, I am unable to provide individual updates on order status via e-mail. To check the status of your order, login to your account on my website. I update all orders in client accounts on my website.
HAVE YOU RECEIVED MY BREAST MILK?
I strongly encourage everyone who sends me breast milk to please use a mailing service that provides you with tracking information as I am unable to give individual updates on whether or not I have received your breast milk. To see if I have received your package, check your tracking number. If your tracking information says that it has been delivered, rest assured that I have it in my possession and have stabilized it for use in your jewelry.
If you live within the Continental United States, you have the option to ship your breast milk jewelry to you using Priority Mail or Priority Express shipping. Priority Mail usually takes 2-35 business days, and Priority Express can take 1-3 days depending on location within the US. I provide tracking numbers for all orders which can be found in your account on my website so that you can track your packages.
All international orders will receive First Class shipping unless an option for Priority Shipping is requested and paid for and can take anywhere between 1-6 weeks between the US and the destination country depending on your location. First Class shipments do have a tracking number which I will enter into your account on my website, but I cannot guarantee that your package's movements will be updated outside of the US. This depends on your own country's postal carrier service and the postal carriers.