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Shipping & Returns

Most of my customers are super happy with the breast milk jewelry pieces that they receive from me. 

With that said, I still have to have a Returns Policy. :)  

 

RETURNS

I am unable to accept returns for completed breast milk jewelry pieces. Each piece of jewelry I make is hand-made which allows for some artistic variation. Variations may include but are not limited to: swirls, dots, air pockets or bubbles, and even translucency may vary. I put a lot of pride into the making of my pieces, and will not send out a piece of jewelry that I would not be proud to wear myself. Each piece that I make is completely unique to the mother and no two are ever alike. Each person's breast milk may react differently to my specific process for making preserved breast milk jewelry, and some breast milk is more difficult to work with than others.

Under no circumstances am I able to return breast milk to you.

I will not remake promotional items (items received for free or at a discount due to a promotion).

 

REMAKES

Because each breast milk jewelry piece is hand-made and made-to-order, I cannot remake your piece for you if you are unhappy with how it turned out. Each piece is made carefully using my unique multi-step process and each person's breast milk reacts differently to my process, so I cannot guarantee specific results. Also because of this, I will not remake a promotional item (items received for free or at a discount due to promotion) or a piece that was ordered. 

Pictures on my website provide a general idea of what your breast milk piece will look like. Because each piece is hand-made, your piece may not look exactly like those on my site (stone may be slightly taller or shorter in the setting as each piece is hand-made, the color will be the color of your own breast milk and may not match what is shown on my site, etc.). With that said, my product pictures represent the quality of my work very well; in fact, all of the pictures on my site are actual customers' breast milk jewelry pieces.

 

 

BROKEN OR FLAWED SETTINGS

All of our settings are hand-made, therefore will have a natural variation in each piece, but flaws are not at all common. If you notice a flaw that detracts from the beauty of your ring or pendant, please bring it to our attention, preferably with pictures attached to your e-mail (info@breastmilkjewelry.com).

If a setting is broken and was not under any undue stress, we are happy to repair our sterling silver settings for 60 days from the date you received your *original jewelry piece*. After the 60 day mark, a fee will be charged to replace or repair a setting. This is likely less than what your local jeweler would charge, and we are happy to provide the service for you. Solid gold settings are more costly to repair and will not be offered for free with the 60 day window.

To view the product for repairing your jewelry, click here. 

Please note that the free replacement for 60 days after you receive your jewelry piece only applies to the original jewelry piece and not to any subsequent jewelry pieces that you were sent for free as a result of a repair.

 

Timeline for replacements or repairs:

Solid gold jewelry will take at least 2 weeks to repair, but we will let you know and be in contact with you about this. Sterling silver jewelry is usually much faster to repair or replace a setting, and you can expect your new jewelry setting to be shipped out to you within a week to a week and a half.



BREAST MILK STONE RESETTING OR REPLACEMENT

If your breast milk stone falls out of your setting and you are able to locate the stone, we will repair it for free (ie. we will reset your stone for you into the original setting). After the 60 day mark, we will repair your breast milk jewelry for you (reset the stone back into your jewelry) for the price of shipping. You are responsible for shipping your jewelry back to us. Please contact us before shipping your jewelry so that we can provide you with the best address to which to ship. 
 
If your breast milk stone falls out of your setting and you are unable to locate your stone, do not despair! I usually make a few stones if I am able to and have enough milk left over from making your original stone. In most cases, I do have plenty of milk left over for one or two stones extra. I save these stones indefinitely in case something were to ever happen to your breast milk jewelry, like your breast milk jewelry was lost in the mail on its way to you, or you lost your jewelry piece, or in the unlikely event that your breast milk stone falls out of the setting.
 
If I was unable to make any additional stones for you with the amount of milk you originally provided, I will remake the jewelry for you for the cost of shipping +$35 if you are able to ship more breast milk to me and your original setting back. 


Please note that the free replacement for 60 days after you receive your jewelry piece only applies to the original jewelry piece and not to any subsequent jewelry pieces that you were sent for free as a result of a repair.

 

 

 

 

REFUNDS & CANCELLATIONS

You may cancel your entire order with a full refund within 5 days after purchase if you have not already sent your breast milk to me. Between 5 days and 14 days, if you have not already sent your milk, you may cancel your order for a 95% refund to your card or payment account. Between 15 and 90 days, if you have not already sent your milk, you may cancel your order for an 75% refund to your card or payment account.

Once I receive your breast milk, it is naturally preserved and I order the pieces required to make your custom piece of jewelry for you. If you would like to cancel your order after you've already sent your milk, you may do so within 90 days from purchase for a fee of 35% of the purchase price (restocking fee and materials used for preservation do factor into this percentage). After 90 days, no refund will be issued.

If you decide to cancel your order and I have begun making your breast milk jewelry, you may receive a 40% refund, and no preserved breast milk pieces will be sent to you. 

If you decide to cancel your order after I have completed your piece of jewelry, no refund will be issued. I can either ship your breast milk jewelry to you or dispose of it for you. 

I will not refund if your order was shipped to an incorrect address. Customers are expected to enter a correct shipping address at checkout.  I do my best to update shipping addresses for customers if they've moved, but cannot refund for incorrect shipments based on a new address.

I will not refund any amount for a damaged promotional item or add-on (any item received free or for a discount).  

 

 

CUSTOM ORDERS

I am open to the possiblity to make you a custom order breast milk design if I feel that my skill level is up to the task. If you have an idea for a design that I feel is beyond my skill level, I will let you know. If you have an idea for a design that I recommend against trying, I will let you know, and if you decide to go ahead with the design, I cannot guarantee that your design will look the way you'd like it to look.

 If you are unhappy with how you design turned out or does not live up to your expectations, I cannot issue you a refund. You choose any custom design that you have me make, and these items cannot be resold if you decide that you don't like the way they look. As mentioned before, each person's breast milk is unique to them and I cannot guarantee specific results for your breast milk jewelry.

 

ADDITIONAL INFORMATION AND CONSIDERATIONS

My breast milk jewelry is hand-made, made-to-order, and completely unique to you. Natural variations may exist in your breast milk jewelry piece and include but are not limited to: swirls, dots, air pockets or bubbles, indentations, and even translucency may vary. Even though I use the same process for each person's breast milk, each person's breast milk behaves differently than anyone else's, making this an entirely unique piece of jewelry for just for you.

 

ORDER STATUS UPDATES

Due to a large influx of orders, I am unable to provide individual updates on order status via e-mail. To check the status of your order, login to your account on my website. I update all orders in client accounts on my website.

 

HAVE YOU RECEIVED MY BREAST MILK?

I strongly encourage everyone who sends me breast milk to please use a mailing service that provides you with tracking information as I am unable to give individual updates on whether or not I have received your breast milk. To see if I have received your package, check your tracking number. If your tracking information says that it has been delivered, rest assured that I have it in my pocession and have stabilized it for use in your jewelry. 

 

SHIPPING

If you live within the Continental United States, you have the option to ship your breast milk jewelry to you using Priority Mail or Priority Express shipping. Priority Mail usually takes 2-35 business days, and Priority Express can take 1-3 days depending on location within the US. I provide tracking numbers for all orders which can be found in your account on my website so that you can track your packages.

All international orders will receive First Class shipping unless an option for Priority Shipping is requested and paid for and can take anywhere between 1-6 weeks between the US and the destination country depending on your location. First Class shipments do have a tracking number which I will enter into your account on my website, but I cannot guarantee that your package's movements will be updated outside of the US. This depends on your own country's postal carrier service and the postal carriers.



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